Customer Satisfaction & Loyalty

Manfaat Training :

Materi Training :

Customer Satisfaction
- Siapa Pelanggan Anda?
- Mengapa Anda Harus Memuaskan Pelanggan Anda?
- Konsep dan Prinsip Kepuasan Pelanggan (Customer Satisfaction)
- Variabel-Variable Sukses Membangun Kepuasan Pelanggan:
  - People
  - Process
  - Product & Service Feature
  - Infrastructure
  - Price
- Dimensi (Ukuran) Kepuasan Pelanggan
  - Reliabilty
  - Responsiveness
  - Assurance
  - Emphaty
  - Tangibles
Customer Loyalty
- Konsep dan Prinsip Kesetiaan Pelanggan (Customer Loyalty)
- Manfaat Perusahaan Terhadap Pelanggan Setia
- Proses Membangun Kesetian Pelanggan
  - Proses Membangun Relasi Dengan Pelanggan
  - Customer Relationship Management – 4R (Relationship, Retention, Reveral, Recovery)
  - Program Membangun Kesetiaan Pelanggan
- Evaluasi Pertumbuhan Kesetiaan Pelanggan

Target Peserta :

Staff, Supervisor, dan Manager Front-Line (Customer Service, Customer Care, CRM, Sales, Marketing, Business Development)

Team Trainer Johnson Indonesia :

Dra.Psi. Ani Wijaya, MM.
Johnson Alvonco, Ph.D ( Alternative Trainer )
Dra. Handayani K. CPS., CCP., CPMM., CELM., CNS., CHC., CNLPC., CGHNC., CMt., CTACT., CIBST., CT. BNSP

Tanggal Pelaksanaan :

23–24 Juli 2026
06–07 Agustus 2026
29–30 September 2026

29–30 Oktober 2026
05–06 November 2026
23–24 Desember 2026

Jam Pelaksanaan:

Tempat :

Alternatif Hotel: Ciputra Hotel, Ibis Group, Hotel Oria Jakarta, Hotel Holiday Inn Jakarta wahid hasyim, Lokasi training akan kami konfirmasi kembali kepada peserta

Metode Training :

Fee Investasi Training:

Fee Offline Training (Jakarta)

Fee Offline Training (Luar Kota Jakarta)

Rp. 5.950.000,-/orang (Minimal kirimkan 3 orang. Pasti Running Tempat Hotel (Waktu 2 hari)
Inc : Seminar Kit, Certificate, Lunch, Snack, Souvenir

Fee Private Onsite Training Onsite

Fee Training Online:

INFORMASI

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