1.3. Service Training Series Archives

Customer Loyalty Management

May 6, 2019 admin 1.3. Service Training Series

Customer Loyalty Management Manfaat Training : Memahami konsep dan prinsip membangun loyalitas pelanggan Mampu memahami Customer Loyalty Management (CLM) Meningkatkan kompetensi professional di bidang Customer

Customer Life Time Value

October 31, 2017 admin 1.3. Service Training Series

Customer Life Time Value Manfaat Training : Memahami konsep, teori dan prinsip Customer Lifetime Value (CLV) Mengertia tujuan mengukur CLV Mampu memahami dan memilih variable-variable

Customer Satisfaction & Loyalty

November 9, 2015 admin 1.3. Service Training Series

Customer Satisfaction & Loyalty Manfaat Training : Memahami konsep kepuasan dan kesetiaan pelanggan Memahami variabel dan dimensi kepuasan dan kestiaan pelanggan Memiliki kemampuan membangun standar

Service Excellence

September 15, 2012 admin 1.3. Service Training Series

Service Excellence Manfaat Training : Agar para peserta benar-benar menyadari fungsi dan peranan penting customer service. Menanamkan sikap kerja positif yang harus dimiliki dalam bekerja

Service Excellence for All Staff

February 18, 2012 admin 1.3. Service Training Series

Service Excellence for All Staff Manfaat Training : Peserta mengetahui definisi Customer Service dan Customer Satisfaction Mengenal dan berlatih menggunakan konsep dan teknik service excellence,

Customer Relationship Management (CRM)

February 18, 2012 admin 1.3. Service Training Series

Customer Relationship Management (CRM) Manfaat Training : Memahami konsep dan prinsip Customer Relationship Management (CRM) Memahami kaitan strategis CRM dengan tiga funsi binis front-liner: bagian

Service Excellent For The Front Linners

February 18, 2012 admin 1.3. Service Training Series

Service Excellent For The Front Linners Manfaat Training : Agar para peserta benar-benar menyadari fungsi dan peranan penting customer service. Menanamkan sikap kerja positif yang

Customer Services Professional

February 13, 2012 admin 1.3. Service Training Series

Customer Services Professional Manfaat Training : Meningkatkan profesionalisme sebagai petugas customer service Memiliki kemampuan meningkatkan kompetensi sebagai Customer Service Profesional Mampu memiliki dan mengembangkan positive

Complaint Handling Management

February 13, 2012 admin 1.3. Service Training Series

Complaint Handling Management Manfaat Training : Memahami arti keluhan pelanggan Mengetahui dampak negatif dari komplain Memahami dan mengaplikasikan Service Guarantee Memahami langkah-langkah mengelola komplain (complaint